Help with reporting your result

Report your result by text

You can let us know your result by text by replying to one of our messages or texting 07860 064 295.

Just send us the word that matches your result: 'Reactive' (2 dots), 'Negative' (1 dot at the top) or 'Invalid' (no dots or something else went wrong).

Other ways to contact us

Contact our team of clinicians if you need any help or support.

You can reply to one of our text messages or text us on 07860 064 295.

You can email us on If you want help understanding your result, you can send us a photo to this address. Remember to take the photo within an hour of doing the test or the result won't be valid.

You can also call us on 020 4586 3827 between 9am and 5pm, Monday to Friday.