Contact us

Who is behind the service? provides free online HIV testing as part of the Department of Health and Social Care's National HIV Prevention Programme. It is powered by SH:24 CIC, a not-for-profit digital sexual health service, developed in partnership with the NHS, who also deliver expert sexual and reproductive health services via, and

The Department of Health and Social Care commissions SH:24 to deliver for local authorities across England, should they choose to fund this service for their residents.

National promotion of the service is supported by HIV Prevention England (It Starts With Me/National HIV Testing Week) delivered by Terrence Higgins Trust.

Questions about your order

Please reply to one of our text messages. Our clinical team will read and respond to your message.

If you’d like to learn more about us, or provide feedback to help us improve our service, please email


We believe that every complaint is an opportunity for us to better understand the needs of our users and improve the quality of our services.

If you'd like to make a complaint, you can do so by email: or by post, at the address below.

SH:24 CIC (
35a Westminster Bridge Road

Clinical enquiries

If you need to speak to our clinical team regarding a user who has been referred to your service, please email

Business & commissioning enquiries

For all business and general enquiries please email

If you want to commission for your local authority, please email for further information about the commissioning framework.