Contact us

Who is behind the service?

Freetesting.hiv provides free online HIV testing as part of the Public Health England National HIV Screening Programme. It is powered by SH:24 CIC, a not-for-profit digital sexual health service, developed in partnership with the NHS.

Public Health England commission SH:24 to deliver freetesting.hiv for Local Authorities across England, should they choose to fund this service for their residents.

National promotion of the service is supported by the National HIV Prevention Programme (It Starts With Me/HIV Testing Week) delivered by Terrence Higgins Trust.

Questions about your order

Please reply to one of our text messages. Our clinical team will read and respond to your message. We will try to get back to you within a few hours but always within a day.

If you would prefer to speak over the phone, call 0203 981 1772 to speak to our clinical team (Monday-Friday, 9am-5pm).

If you’d like to learn more about us, or provide feedback to help us improve our service, please email sh24.info@nhs.net.

Complaints

We believe that every complaint is an opportunity for us to better understand the needs of our users and improve the quality of our services.

If you'd like to make a complaint, you can do so by email: sh24.complaints@nhs.net, by telephone to 020 7620 2250 or by post, at the address below.

SH:24 CIC (Freetesting.hiv)
35a Westminster Bridge Road
London
SE1 7JB

Clinical enquiries

If you need to speak to our clinical team regarding a freetesting.hiv user who has been referred to your service, please call 0203 981 1772 to speak to our clinical team (Monday-Friday, 9am-5pm) or email sh24.info@nhs.net.

Business & commissioning enquiries

For all business and general enquiries please call 0207 620 2250 or email sh24.info@nhs.net.

If you want to commission freetesting.hiv for your local authority, please email sh24.info@nhs.net for further information about the commissioning framework.